Field Service Management Servicenow Docs

Dynamic scheduling servicenow docs use dynamic scheduling to assign tasks to field service agents.

Field service management servicenow docs.

From creation until closure sm application requests for work for example work orders and facilities requests and their respective tasks follow a life cycle tracked by the state field in field service management and facilities service management. Field service management includes an intuitive native mobile interface designed for field service workers to quickly view and record information. Field service management overview module servicenow docs use the field service management application to manage work requests that are performed on location by field service agents. Match tasks to agents based on skills geographic territory assignments and available inventory.

The life cycle is controlled through business rules and ui actions that are updated by the system automatically. From ios or android smartphones and tablets field service workers can accept or reject tasks track travel and work time display tasks or parts using map views and access their schedules. Field service management servicenow docs the servicenow field service management application helps organizations manage work tasks performed on location. Limited insight into the equipment s operation or the lack of regular maintenance might be contributing factors.